:root{--ink:#1c1c1c;--muted:#5a5a5a;--line:#e4e4e4;--accent:#2f6f6b} *{box-sizing:border-box} body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:var(--ink);line-height:1.7;background:#fff} .policy{max-width:820px;margin:0 auto;padding:48px 20px 80px} .policy h1{font-size:2rem;line-height:1.2;margin:0 0 8px} .policy .updated{color:var(--muted);font-size:.9rem;margin:0 0 32px} .policy h2{font-size:1.25rem;margin:40px 0 12px;padding-top:24px;border-top:1px solid var(--line)} .policy h3{font-size:1.05rem;margin:24px 0 8px} .policy ul{padding-left:22px} .policy li{margin-bottom:8px} .policy a{color:var(--accent)} .policy .note{background:#f7f7f5;border-left:3px solid var(--accent);padding:14px 18px;margin:24px 0} @media(max-width:600px){.policy{padding:32px 16px 60px}.policy h1{font-size:1.6rem}}

Return & Refund Policy

Last updated: July 29, 2026

We want you to be genuinely happy with your purchase. If something isn't right, you have 90 days from the day your item arrives to ask us for a return.

Returns

To qualify for a return, the item has to reach us in the same state it left us: unused, with its tags still attached and inside the original packaging. Your receipt or another proof of purchase is also required.

The cost of shipping an item back to us, along with organising that shipment, is handled by the customer.

Once we approve your request, we'll email you the return address together with step-by-step instructions on how to send the parcel. Packages that arrive without a return being requested first cannot be accepted.

Items dropped off at a third-party forwarding or consolidation facility are not eligible for a refund — only parcels delivered to the return address we provide can be processed.

We're unable to take responsibility for mistakes made during checkout, such as choosing the wrong product or size, or entering address details that lead to a delivery failure.

As soon as your return reaches us we'll inspect it and let you know whether the refund has been approved. When approved, the money goes back automatically to the payment method you originally used, within 10 business days.

Keep in mind that your bank or card issuer may need extra time before the credit appears on your statement. Shipping charges paid on an order are not refundable.

Exchanges

Exchanges also begin with an email to contact@callixepillows.shop. After we open your case, we'll send you the return address so you can ship the original order back. Once we confirm receipt, your replacement is moved to the front of our fulfilment queue.

Shipping fees tied to returning or exchanging the original order are not covered by us, so please double-check your size before completing your purchase.

Be aware that a handling fee of up to 10% of the original order value may apply if the product doesn't come back in the same condition it was sent out in.

Orders that have already gone through a replacement or exchange are no longer eligible for a refund.

Damaged, Defective or Incorrect Items

Please check your parcel as soon as it arrives. If the product is faulty, damaged in transit, or simply isn't what you ordered, contact us straight away so we can look into it and put things right.

For damaged goods, our standard procedure asks you to attach a photo of the affected item(s) to your message — it helps us resolve the case quickly.

If the defect is present on delivery, you may choose between a full refund or a free replacement shipment. Should damage appear later, during normal use, get in touch and we'll gladly send a free replacement under the lifetime warranty included with your order.

European Union — 14-Day Cooling-Off Period

Regardless of the above, orders shipped into the European Union may be cancelled or returned within 14 days, for any reason and without needing to justify it. The same conditions apply: the item must come back unworn and unused, with tags, in its original packaging, accompanied by the receipt or proof of purchase.

Questions

Anything else about returns, exchanges or refunds can be sent to contact@callixepillows.shop. You can also browse our store at callixepillows.com.