Contact information

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Contact Information

Last updated: July 29, 2026

All customer enquiries are handled by email, which keeps every request in one place and lets our team follow up with a written record of your case.

Trade name: Callixe

Online store: callixepillows.com

Before You Write

To help us resolve your request as quickly as possible, please include the following in your message:

  • Your order number, if your message concerns a purchase.
  • The email address used at checkout, in case it differs from the one you're writing from.
  • A short description of what you need — a return, an exchange, a shipping question, a product question.
  • Photos, if the item arrived damaged or if something appears to be faulty.

Response Times

Our support team replies Monday to Friday, excluding public holidays. Most messages receive an answer within 24 to 48 business hours. Volumes rise during sales periods and around holidays, so a reply may occasionally take a little longer — every message is answered in the order it arrives.

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